Elements and Performance Criteria
- Communicate effectively to achieve required work outcomes
- Effective listening skills are applied
- Questions are used to gain additional information and to clarify understanding
- Information received is clarified as required, interpreted and accurately communicated and/or reported in accordance with communications protocols and workplace procedures
- Communication is undertaken in varying situations and with familiar and unfamiliar individuals and groups
- Appropriate protocols and procedures are followed when using communications systems during emergencies
- Responses are sought and provided to others in a timely manner
- Work with others
- Forms of communication appropriate to the activity are used
- Assistance in completing activities is requested as required
- Contributions to achieving a required outcome are made
- Work is undertaken in accordance with specified procedures on an individual and shared basis as required
- Problems are discussed and resolved where possible through agreed and accepted processes
- Suggestions for improvements to processes are made and discussed within the team in accordance with workplace procedures
- Communicate using technology
- Communications system features and control functions are identified
- Appropriate equipment is selected as fit for purpose for intended communication
- Hazards are identified, risks are assessed and risk control measures are implemented
- Equipment is optimised for communication in accordance with organisational procedures and policies
- Equipment is operated safely in accordance with manufacturer instructions, workplace procedures and regulatory requirements
- Operate communications systems
- Telephone and radio security is maintained in accordance with workplace procedures
- Channel selection is made appropriate to location and type of communication
- Communications systems are used to communicate with passengers and crew as required, in accordance with operating procedures
- Maintain operational status of communications equipment
- Equipment is checked and maintained in working order in accordance with workplace procedures
- Minor communications equipment faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
- Faulty communications equipment is reported and/or recorded in accordance with workplace procedures
- Communications systems are used to communicate with passengers and crew, as required, in accordance with operating procedures